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We're here to help with cases, uploads, and account issues. Send us a message or reach out by email.

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For urgent issues, please include your case ID in the message.

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Prefer email? Reach our support team directly.

support@convexia.bio
We respond to most requests within one business day
Include your case reference if you have one

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Typical response time: Within 1 business day

Support hours: Mon–Fri, 9:00 AM – 6:00 PM (Pacific Time)

Urgent case blockers are prioritized.

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  • Describe the issue clearly and concisely
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